General
For a prompt response, contact Global Industrial by heading to our contact page and completing the short enquiry form. Alternatively, you can call your nearest branch via phone or email.
Warehouses are open 8am-4pm for pickups Monday to Friday.
Offices are open 8am-4:30pm for placement of orders Monday to Friday.
We are closed on the weekend and public holidays.
Yes, we have 4 showrooms;
Sydney – 40 Lyn Parade, Prestons NSW 2170
Melbourne – 122 Radnor Drive, Deer Park VIC 3023
Brisbane – Unit 3/43 Rudd Street, Oxley QLD 4075
Perth – 26 Sangiorgio Ct, Osborne Park WA 6017
Yes, our catalogue is available to download online. Please download our catalogue here.
We also have hard copies available at each of our locations, if you would like to visit us.
Products & Services
Yes, at Global Industrial we supply APEX racking and it is certified to the latest Australian Standard AS4084.1:3023 and AS4084.2:2023. You can read more about the new Australian racking Standards here.
Yes, we are happy to assist you with an on-site industrial or commercial measure-up. Please contact us with your details and the physical location and our project managers will happily book an appointment with you.
Yes, we are happy to assist you with your installation requirements. We can liaise with the subcontractors, alternatively you are more than welcome to use your own contractor.
Global Industrial offers a lifetime warranty against structural failure on our Pallet Racking systems.
Paramount Boxes toolboxes have a 12 month “back-to-base” warranty. This means it is the consumers’ responsibility to arrange for the toolbox to be returned to Global for further inspection.
Please contact your nearest store for further information, such as terms and conditions and warranties on other products.
We can assist you with spare parts for all Global products. We carry a wide range of spare parts and accessories, and we can also source parts if required.
Orders & Payment
Online payments are securely processed through PayPal which accepts PayPal wallet, Mastercard and Visa.
All other orders, such as in store, over the phone or via email, we accept cash, Visa/Mastercard, EFTPOS, and Direct Deposit.
Online, in store or via email.
If you have selected to click & collect from one of our warehouses, someone from our sales team will be in contact with you once we have received your order to confirm a collection date.
In some cases, orders may require a couple of days to pack, such as long span shelving, workbenches, or gondola orders. We suggest you call in advance to check the lead times at your nearest store.
Yes, you can still place an order online if the toolbox is out of stock. It is assumed you have taken note of the Product Stock Levels and the expected arrival at your nearest branch. Your order will be placed on back-order until all items are in stock and available to ship. Please contact your nearest warehouse for further information.
A 20% deposit is required to confirm and hold your order from the next shipment with the balance payable on collection. Rather than purchasing through the website, you will need to email or call your nearest office to raise a back order and process payment.
Whilst we hope this never happens, if you do receive a damaged item/s or there is a manufacturing fault, please contact your nearest branch via email along with any descriptions and photos.
Shipping
Global Industrial delivers all products Australia-wide.
We use a variety of third-party logistics companies. We use a combination of local couriers and national freight carriers. These include but are not limited to: , Startrack, TNT, Toll, Xpress Freight Management, Northline, and TFMXpress and Followmont.
Business to Business: Assumes there is a forklift on site to offload.
Depot Pickups: A representative at the depot will contact you via the phone number provided at time of ordering, when your order arrives and is ready for collection. You’ll have up to 10 holding days free of charge.
Home Delivery: The service booked is dependent on the items in your order;
1) If an individual item exceeds 30kgs it is classed as ‘heavy’ it will be packaged on a pallet or skid in compliance with national freight standards.
Either a Hiab or hydraulic tailgate service will then be included in the price.
2) If the goods are in a small carton and weigh 29kg or less we will book the “Leave Safe Home Delivery” service which allows the goods to be left in a safe place without obtaining a signature. This is perfect if no one is home at the time of delivery.
To get a quote online, simply add your item/s to the cart. Within the shopping cart you will need to enter your delivery location and preferences to receive a price.
If the rate does not appear after entering all your details a tailored solution may be required because of one of the following reasons;
- Item/s in your cart can be difficult to freight, such as ‘oversized’
- Your location is considered remote
If you are unsure, need some assistance, or would like a tailored solution please don’t hesitate to contact us for help.
With such a large range of products, the delivery window for a customer order depends on the products shipped.
As a guide: Accessories and toolboxes that are in stock are typically dispatched within 2-3 working days. Shelving and racking can take up to 3-5 working days.
Transit times once dispatched vary depending on the carrier and destination. Most carriers state delivery within 10 working days.
Returns
Global Industrial will accept the return of a product if you change your mind or you are not satisfied within 14 Days of purchase.
We ask that the following requirements be met;
- Item/s must be in their original packaging and not damaged in any way
- Goods are returned to Global Industrial at the cost of the customer.
- Proof of purchase to be supplied.
Change of mind refunds will incur a 10% restocking fee, that will be deducted from the original purchase price.
To initiate a return please email the branch that sent your items (the branch contact information will be on your invoice), or reply to your online order confirmation email.
After receiving returned goods, we will process the refund within 14 days.
Whilst we hope this never happens, if you do receive a damaged item/s or there is a manufacturing fault, please contact your nearest branch via email along with any descriptions and photos.